Returns Policy

Cancellation:

Dial Mama believes in serving customers as far as possible, and has therefore a noninterventionist cancellation policy under this:

·        only before processing orders can be cancelled.

·        Under the same day delivery there is no cancellation of orders.

·        Please login into your account if you want to cancel the order.

·        Cancellations will be considered only if the request is made within 72 hours of placing an order.

·        If  you feel the product is as per your expectation or not shown on the site, you can bring it to the notice of our customer service.

·        The customer service team will look after the complaint and will take an appropriate decision.

Refund Policy:

Refund will be processed based on the mode of payment and Dial Mama or the approved payment gateway will credit your refunds directly to your credit/debit card or online accounts. Therefore refunds will subject to the following:

·        Orders paid online using Debit/Net Banking/Credit will be refunded to your bank account within 4 weeks from approval of refund request.

·        If  the payment mode was through DD or Cheque, at that time we will send buyer a cheque to the billing address of the buyer.

Return Policy:

·        Items/Products should be unused.

·        No returns will be accepted beyond 10 days from the receipt of goods by the buyer.

·        Opened products will be accepted for returns only in case where an incorrect item has been shipped.

·        Product should be returned in their original packaging along with the IMEI sticker, accessories in the same condition.

·        Item mustbe in a original package.

·        Meeting or return policy the refunds are subject to the product condition and other parameters.

·        Once we receive product at our end we will process refund.

·        Our friendly return policy has got you covered in case the product you received is defective or damaged.

·        Refund will be processed based on the mode of payment and approved payment gateway or the Dial Mama will credit your refund.

·        Orders paid online using Net banking/Debit/Credit will be refunded 7-21 working days from the approval of request.

·        If the payment mode was through DD or Cheque, at that time we will send buyer a cheque to the billing address of the buyer.

 

Replacement:

·        The product you received is not per your expectations you can bring to the customer service notice within 24 hours of receiving the product.

·        The customer support team will look after your complaint and will take right decision. If the issue is regarding product warranty manufactures please refer complaint to them.

Disclaimer:

The data contained in the web site is only for general information purpose only. The data is provided by Dial Mama and while endeavor to keep the data up to date and correct. Each and every effort is to keep the website up and to run smoothly. However DialMama takes no responsibility for and will not be liable for it.

Under no circumstances Dial Mama ever ask your confidential data such as credit card, OTP, CVV, ATM pin. And will never share your details to anyone without prior consent.  Within 4 – 5 working days orders will be shipped by courier.